At FRAME Education we are committed to protecting your privacy and security.
Who are we?
FRAME Education are Film Resources and Media Education specialist services based in Kent.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so.
The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, e-mail, or otherwise in respect of any of our products and services or during the purchasing of any such product.
Additionally we also collect information from you when you sign up or when you inform us of any other matter.
If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, e-mail address, phone numbers, payment information and IP addresses.
We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data.
We also retain records of your queries and correspondence, in the event you contact us.
Personal data managed by you
As our customer, you use our services for Film Resources and Media Education, which may include personal data of your customers.
For the avoidance of doubt, under these circumstances, you stipulate the process for collecting your customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific data.
In accordance with this Privacy Notice, you are responsible for managing the security of your customers’ data which they upload using our products and ensuring secure access to such data.
Our relationship is with you direct. There there is no agreement in place between us and your customers and you are responsible for any applicable legal requirements in respect of such data.
How do we use your data?
We use information about you in the following ways:
To process orders that you have submitted to us
To provide you with products and services
To comply with our contractual obligations we have with you
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care, including responding to your requests if you contact us with a query
To administer accounts, process payments and keep track of billing and payments
To detect fraud and to make sure what you have told us is correct
To carry out marketing and statistical analysis
To notify you about changes to our website and services
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To inform you of service and price changes
We will keep your personal data for the duration of the period you are a customer of FRAME Education.
We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
In order to enable us to provide you with a personalised browsing experience, this site uses ‘cookie’ information collection technology. Find out more about cookies.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Tel: 0303 123 1113
Removing your data
If you would like to be have your details removed from our system (subject to the Retention periods outlined above), please email email@example.com with the subject line “GDPR, forget me”.